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Shipping Policy

NOTE: Due to the high volume of orders we are receiving, shipping could be delayed up to 2-6 weeks. As you all know, the corona-virus has caused a severe shortage in supplies; while sky-rocketing the demand. We will be playing catch-up for the next few weeks but should return to our standard 2-3 day shipping in about 1 month. Meanwhile, please bear with us and know we are working diligently day and night to get your orders out as quickly as possible. You are in good hands at PUUURE!

WHEN WILL YOU SHIP MY ITEMS?

  • All orders are subject to a handling period before shipment, usually 2 - 4 business days.
  • Most orders leave the warehouse within 3-5 business days after receipt of payment. Please allow up to 7 days for order processing and shipment.
  • You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in the US please expect 7- 15 days to receive your order.

WHEN WILL MY ITEMS ARRIVE?

Most items should be received within 7-15 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be MADE TO ORDER items. 

DO YOU SHIP INTERNATIONALLY?

We ship worldwide.

HOW DO I TRACK MY PACKAGE?

You can check on the status of your order at any time by inputting your tracking number here: https://t.17track.net/en

You can also reach out to our customer support desk at support@duvely.com to ask questions anytime.  

Feel free to email us to check on your order status. We're happy to help.

My tracking number does not work?

Once we send your tracking number to your email, you must wait for 5 to 10 business days to update your tracking. That does not mean that your order is stopped. It is only a lack of updating on the part of our shipping service, but your order is in transit.

 

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